Zedone Hosting small business server and virtual server support packages
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Hosted Desktops Cloud Hosting for Business

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Overview

Cloud based virtual desktops: hosted, supported and managed by Zed One.


Our Hosted Managed Desktop service is a cheaper and simpler alternative to owning and managing your own business IT network.
Desktop users still have the same functionality and Windows environment they are used to and the same Microsoft Office programs and specialist applications. But instead of keeping their software and data on a PC or locally based server, we host it in a secure data centre.


Users access their personal desktop through the internet (or ‘cloud’). It’s encrypted so it’s secure but authorised users can work from anywhere with an internet connection, making them much more mobile. 

Your business can stop investing in expensive hardware. You won’t need a server and old PCs and laptops gain a new lease of life once all their software is stripped out and held in the cloud. Alternatively we can supply you with specialist ‘Thin Clients’ which resemble PCs but are less expensive, more robust and consume 50% less energy.

You will no longer have to worry about routine IT administration, support, security or maintenance. We will do it all for you in return for a fixed monthly fee. Upgrades and patches are all deployed automatically, and we take over responsibility for software licensing, including updates to the latest versions. New users can be added or removed at short notice. 

When you need help, we are contactable 24/7/365. We resolve problems quickly: over 90% are resolved within 10 minutes. And we guarantee 99.9% uptime.

The overall result: you save money, time and trouble. Your data security is enhanced. And your workforce becomes more mobile and productive.

At a glance

  • Cloud based virtual desktops

  • Data and programs held in secure data centre

  • No need for expensive infrastructure

  • Connect from anywhere mobility

  • No more IT admin or maintenance

  • Fully managed and supported

  • 99.9% uptime guaranteed

Related Services

  • Hosted exchange (Cloud email)

  • Hosted telephony (VOIP)

  • Server Hosting (VPS, Virtual server)

  • Online storage (data back up)

  • Software as a service (SaaS)




Benefits


No IT expertise required

We are business IT experts so you don’t have to be. This is a fully supported and fully managed service service with all IT maintenance done by us.

No IT capital expenditure required

You don’t need a server and you don’t need expensive PCs.

 Less time wasted on IT administration

We take care of everything from software license renewals to patches, updates and adding and removing new users.

Reduced total ownership costs

PCs and servers depreciate rapidly. They are also expensive and time consuming to set up, run, support, maintain, check, secure and dispose of.  You will save on all these costs.

Easier remote working/greater staff mobility

You don’t have to set up or maintain a VPN. Employees can access their own personal desktop from anywhere with an internet connection.

Improved scalability and flexibility

New users can be added or removed at short notice. There are no fixed costs or capacity restraints.

Enhanced data security and compliance

All data is held securely on our Virtual Blade/SAN infrastructure rather than on your local servers, desktops and laptops that can be stolen, lost, hacked into, infiltrated by viruses or physically damaged.

Faster disaster recovery

Even if your office is hit by a disaster, your data will be safe. You can resume working immediately from anywhere with an internet connection.

Less downtime, more productivity

Our Service Level Agreements are based on 99.9% uptime. And when there is a problem, we resolve it quickly. You can contact our support teams 24/7/365 and over 90% of cases are resolved within 10 minutes.

At a glance

  • No IT expertise required
  • No IT capital expenditure required
  • Less time wasted on IT administration
  • Reduced total ownership costs
  • Easier remote working/greater staff mobility
  • Improved scalability and flexibility
  • Enhanced data security and compliance
  • Faster disaster recovery
  • Less downtime, more productivity











Features

In return for a single monthly fee you receive:

  • Secure Hosted Microsoft Windows Remote Desktop.

  • Connect from anywhere at anytime access.

  • Full integration with hosted Exchange.

  • Latest versions of Microsoft Applications (MS Office 2010 etc).

  • Add or remove applications on a per user basis.

  • Shared company drive for central data storage.

  • Personal data drive for private data storage.

  • Advanced data protection and replication.

  • 24/7/365 UK support & account manager.

  • Fully managed service administration.

  • Monthly billing and contracts*

  • Scalable from one to hundreds of users.

Optional Extras

Thin clients. You can also hire or buy purpose built, low energy ‘Thin Client’ workstations from us.


Additional applications

We can host and deliver on a per user basis most business applications such as accounting software and specialist custom applications.


Migration assistance


Full details of the various packages are in the product information section.

*Longer contract terms with some services.


At a glance

In return for a single monthly fee you receive:

  • Secure Hosted Microsoft Windows Remote Desktop.

  • Connect from anywhere at anytime access.

  • Full integration with hosted Exchange.

  • Latest versions of Microsoft Applications (MS Office 2010 etc).

  • Add or remove applications on a per user basis.

  • Shared company drive for central data storage.

  • Personal data drive for private data storage.

  • Advanced data protection and replication.

  • 24/7/365 UK support & account manager.

  • Fully managed service administration.

  • Monthly billing and contracts*

  • Scalable from one to hundreds of users.





Hosted Desktops

Zed One Hosted Managed Desktop service vs
local PC/Server environment

 

Download Hosted Desktop Information


   

Zed One Cloud Computing White Paper




Zed One Hosted Managed Desktop Service

Traditional PC/Server environment.

Windows 7

Yes

Yes

Microsoft Office 2010 Standard*

Included

Extra

Sophos Antivirus & Anti Spam

Yes

Extra

Adobe Acrobat Reader

Yes

Yes

Additional software on demand

Yes

No

24/7 Support

Yes

No

Rapid Provisioning

Yes

No

Technical expertise

Not required

Required

More than 99% uptime

Part of SLA

Unlikely

Remote access to desktop

Yes

No

Data held

Remotely in secure, backed

up, data centre, with proven resilience and redundancy.

Locally on unsecured server

and individual hard drives.

Centralised data storage and archiving

Yes

No

Power consumption

Low

High

*Products included in Microsoft® Office 2010 Standard – Microsoft® Excel, Outlook, PowerPoint, Word, OneNote, Publisher, Office Web Application



Hosted desktop is available in two versions: Plus and Extra.

Hosted Managed Virtual Desktop

Desktop Plus

Desktop Extra

Online Desktop Data Storage (per user)

2GB

4GB

Fixed Storage Quotas (Hard Limits)

x

Aggregated Company Storage

x

Inclusive Business Continuity*

Optional Customisable Disaster Recovery Service*

x

Company Shared Drive*

Advanced Control Panel*

Microsoft Office 2010 (Standard or Professional)*

Other Microsoft Applications (e.g. Visio, Project)*

Web Apps*

Most

Any Windows-based Application*

x

Customer Middleware Servers*

x

Customer Dedicated Servers*

x

Customer Dedicated Database Servers*

x

Guaranteed Service Level Agreement

99.9%

99.9%

UK-based Telephone Support

Zed One’s Owned & Managed Infrastructure

Secure 128-bit SSL Remote Access

Migration Assistance (£POA)

Free Setup*

x

1st Month Free**

x

Contract Period

Monthly

1 to 5 years