Overview

A fixed cost IT Support service with extra IT help. Ideal for small to medium sized businesses that are reliant on their IT but want to avoid the cost and management headache of running their own internal IT function.

In return for an affordable fixed monthly fee, IT Department Extra gives you:

• Support for all your IT infrastructure by qualified IT professionals.

• Unlimited remote/telephone support in office hours.

• Guaranteed fast response times.

• 24/7/365 monitoring of all IT infrastructure.

• Daily backup monitoring.

• Email protection option.

• Server and Workstation patching/updates.

• 3rd Party Vendor Management.

• Account Manager/ Quarterly Account Reviews.

More details of these features are available in the ‘Features’ and ‘Product Information’ sections.

In short you not only receive first class IT support but also extra proactive monitoring to nip problems in the bud and minimise system downtime.

Like all our IT Department contracts, IT Department Extra is 100% scalable. It’s easy to add or remove users, so it takes care of your future IT needs as well as your current ones.

And if you think that every now and again you might need out-of-office-hours cover or onsite support, we can provide that too. You simply enhance IT Department Extra with Zed Blocks. These are pre-paid blocks of IT support time that are neither task-specific nor time limited, so you can keep them to resolve almost any unexpected IT problem, whatever it is and whenever it occurs.

At a glance

• Cost effective IT support

• Fixed monthly fees

• Unlimited remote support in office hours

• Covers all your IT infrastructure

• Guaranteed fast response times

• Entire system monitoring 24/7/365

• Daily back up monitoring/alerts

• Email protection option

• Patches & Updates

• Management of 3rd parties

• Scaleable

• Can be enhanced with Zed Blocks

Related Services

• IT Department Plus

• IT Department Pro

• Pay-as-go IT support

• IT support for SMEs

• Cloud computing for SMEs

Benefits

No IT expertise required

We are business IT experts so you don’t have to be.

Cost effective IT support

Much cheaper than employing your own staff.

Quick to set up

We do everything.

Easier to budget

Unlimited remote/telephone support during office hours support in return for a predictable fixed monthly fee.

Peace of mind

We will alert you if your vital data has not been backed up, monitor your entire system 24/7/365, and perform a daily health check on the server that lies at the heart of your IT infrastructure.

Less downtime

We nip problems in the bud through continuous proactive monitoring. And when problems are detected we guarantee fast response times – within 15 minutes for business critical functions.

Safe, dependable email

We identify threats and quarantine them before they do damage.

Routine IT admin taken care of

We patch and update servers and workstations on your behalf.

Out-of-hours support & On-Site support options

Available as optional extras through Zed Blocks.

At a glance

• No IT expertise required

• Cost effective IT support

• Quick to set up 

• Easier to budget 

• Peace of mind

• Less downtime 

• Safe, dependable email

• Routine IT admin taken care of
• Out-of-hours support & On-Site support options
  

Features

IT Department Extra should cover all your IT infrastructure including servers, networks, broadband connectivity, email, VOIP telephony, desktops, laptops, and mobile devices (BlackBerry, Windows Mobile, iPhone). 

If you want to check that we can support a specific item, please call us on 020 3326 0200.

The service consists of:

At a glance

• Support for all your IT infrastructure

• Unlimited remote/telephone support in office hours

• Guaranteed fast response times

• Continuous 24/7/365 monitoring of your entire IT infrastructure

• Daily backup monitoring and alerting

• Email protection Option

• Server and Workstation patching/updates
• 3rd Party Vendor Management
• Dedicated Account Manager and Quarterly Account Reviews