IT Department Extra, IT Service and Support, IT Help Packages from ZedOne London
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IT Department Extra - IT Support for business

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Overview

A fixed cost IT Support service with extra IT help. Ideal for small to medium sized businesses that are reliant on their IT but want to avoid the cost and management headache of running their own internal IT function.


In return for an affordable fixed monthly fee, IT Department Extra gives you:

  • Support for all your IT infrastructure by qualified IT professionals.

  • Unlimited remote/telephone support in office hours.

  • Guaranteed fast response times.

  • 24/7/365 monitoring of all IT infrastructure.

  • Daily backup monitoring.

  • Email protection option.

  • Server and Workstation patching/updates.

  • 3rd Party Vendor Management.

  • Account Manager/ Quarterly Account Reviews.

More details of these features are available in the ‘Features’ and ‘Product Information’ sections.

In short you not only receive first class IT support but also extra proactive monitoring to nip problems in the bud and minimise system downtime.

Like all our IT Department contracts, IT Department Extra is 100% scalable. It’s easy to add or remove users, so it takes care of your future IT needs as well as your current ones.

And if you think that every now and again you might need out-of-office-hours cover or onsite support, we can provide that too. You simply enhance IT Department Extra with Zed Blocks. These are pre-paid blocks of IT support time that are neither task-specific nor time limited, so you can keep them to resolve almost any unexpected IT problem, whatever it is and whenever it occurs.

At a glance

  • Cost effective IT support

  • Fixed monthly fees

  • Unlimited remote support in office hours

  • Covers all your IT infrastructure

  • Guaranteed fast response times

  • Entire system monitoring 24/7/365

  • Daily back up monitoring/alerts

  • Email protection option

  • Patches & Updates

  • Management of 3rd parties

  • Scaleable

  • Can be enhanced with Zed Blocks

Related Services






 


Benefits

No IT expertise required

We are business IT experts so you don’t have to be.

Cost effective IT support

Much cheaper than employing your own staff.

Quick to set up

We do everything.

Easier to budget

Unlimited remote/telephone support during office hours support in return for a predictable fixed monthly fee.

Peace of mind

We will alert you if your vital data has not been backed up, monitor your entire system 24/7/365, and perform a daily health check on the server that lies at the heart of your IT infrastructure.

Less downtime

We nip problems in the bud through continuous proactive monitoring. And when problems are detected we guarantee fast response times – within 15 minutes for business critical functions.

Safe, dependable email

We identify threats and quarantine them before they do damage.

Routine IT admin taken care of

We patch and update servers and workstations on your behalf.

Out-of-hours support & On-Site support options

Available as optional extras through Zed Blocks.

At a glance

  • No IT expertise required

  • Cost effective IT support

  • Quick to set up 

  • Easier to budget 

  • Peace of mind

  • Less downtime 

  • Safe, dependable email

  • Routine IT admin taken care of
  • Out-of-hours support & On-Site support options









 

Features

IT Department Extra should cover all your IT infrastructure including servers, networks, broadband connectivity, email, VOIP telephony, desktops, laptops, and mobile devices (BlackBerry, Windows Mobile, iPhone). 


If you want to check that we can support a specific item, please call us on 020 3326 0200.


The service consists of:

  • Support for all your IT infrastructure by qualified IT professionals.

  • Unlimited remote/telephone support in office hours (Mon-Fri 9am – 6pm).

  • Guaranteed fast response times. For business-critical problems we guarantee a response within 15 minutes. For everything else we guarantee a response within 2 hours.

  • Continuous 24/7/365 monitoring of your entire IT infrastructure, including daily server ‘health check’.

  • Daily backup monitoring and alerting. Giving you peace of mind that your vital data has been successfully backed-up.

  • Email protection Option. We identify threats and quarantine them before they reach your network/mail server.

  • Server and Workstation patching/updates.

  • 3rd Party Vendor Management. We can remove the stress, hassle and complexity of dealing with multiple IT vendors by managing them on your behalf.

  • Dedicated Account Manager and Quarterly Account Reviews.

Optional additional 24/7/365 Out-of-hours support & On-Site support available through pay-as-you-go Zed Blocks

At a glance

  • Support for all your IT infrastructure

  • Unlimited remote/telephone support in office hours

  • Guaranteed fast response times

  • Continuous 24/7/365 monitoring of your entire IT infrastructure

  • Daily backup monitoring and alerting

  • Email protection Option

  • Server and Workstation patching/updates
  • 3rd Party Vendor Management
  • Dedicated Account Manager and Quarterly Account Reviews









 

IT Department Support Plans

Plus, Extra & Pro

Comparison summary table

   

Download IT Department Information as PDF



Please note that none of our IT Department plans are  fixed in stone. If you need a specially tailored solution to take care of your organisation's individual needs, please call us on 020 3326 0222.

What you get with IT Department Support from

Zed One

IT Department

Plus

IT Department

Extra

IT Department

Pro

Support Times Covered & SLAs

 

 

 

Unlimited Remote/Telephone Support

Business Hours 09:00 to 18:00 Mon- Fri

Included

Included

Included

2 Hour SLA Response Time

Included

Included

Included

15 Minute SLA Response Time

Optional

Included

Included

EXTENDED HOURS – 18:00 to 22:00 Mon to Fri

Unlimited Remote Support

Optional

Optional

Included

On Site Support 09:00 to 18:00 Mon-Fri

(8 Hours Per Month Cover)

Optional

Optional

Included

Saturday Sunday & Public Holiday Cover

Optional

Optional

Optional

Monitoring & Systems Updates Services Covered

 

 

 

Daily Server Health Check

Included

Included

Included

Daily Backup Check & Alerting

Included

Included

Included

Patch Management of Workstations

 

Included

Included

Full Proactive Monitoring Service Diagnose & Fix

 

 

Included

Patch Management of Servers

 

 

Included

IT Support

 

 

 

Server Support

Included

Included

Included

Desktops, Laptops & Mobile Devices

(iPhone, BlackBerry & Windows Mobile) Support

Included

Included

Included

Network & VPN Support

Included

Included

Included

WAN Connectivity Support

Included

Included

Included

eMail Business Systems

Included

Included

Included

Patch Management & Upgrade Support

Included

Included

Included

Security - Protection Cover & Support

 

 

 

Windows Updates (WSUS) Service Packs

Included

Included

Included

Ant Virus Monitoring Systems & Service

Included

Included

Included

eMail Protection with Backup eMail Feed

 

Included

Included

Disaster Recovery

 

 

Included

Communications Connectivity Support

 

 

 

ADSL, FTTC, SDSL, Private Circuit (Leaseline, LES,

EFM & MPLS), ISDN & PSTN Support

Included

Included

Included

Remote Access – Remote Offices & Remote

Workers

Included

Included

Included

Windows & Blackberry Mobile Messenger

Included

Included

Included

Hosted (BroadSoft) VoIP Telephony

Included

Included

Included

IT Department

What you get with IT Department Support from Zed One

IT Department

Plus

IT Department

Extra

IT Department

Pro

Server Support

 

 

 

Server Hardware Incident Diagnosis & Resolution

Included

Included

Included

Remote Application Installation & Configuration

Included

Included

Included

Remote Application Incident Diagnosis & Resolution

Included

Included

Included

Back-Up Software Installation

Included

Included

Included

Back-Up Software Management

Included

Included

Included

Remote OS Configuration

Included

Included

Included

Remote OS Incident Diagnosis & Resolution

Included

Included

Included

Patch Release Installation & Support

Included

Included

Included

Server Operating Systems Supported

 

 

 

Microsoft Windows Server 2000 or later

Included

Included

Included

Microsoft Small Business Server 2003 or later

(Standard & Premium Edition)

Included

Included

Included

Server Applications Supported

 

 

 

Microsoft Exchange Server 2000 or later

Included

Included

Included

Microsoft SQL Server 2000 or later

Included

Included

Included

Microsoft ISA Internet Security and Acceleration

Server 2004 or later

Included

Included

Included

Microsoft Remote Web Workplace

Included

Included

Included

Microsoft RAS Routing & Remote Access

Included

Included

Included

Microsoft Terminal Services

Included

Included

Included

Microsoft Fax Services

Included

Included

Included

Microsoft SharePoint Server

Included

Included

Included

Microsoft IIS Server

Included

Included

Included

Microsoft IIS Server

Included

Included

Included

Desktop Operating Systems Supported

 

 

 

Microsoft Windows 2000 or later (Professional

Edition Only for Microsoft AD Environments)

Included

Included

Included

MAC OSX or later

Optional

Included

Included

Desktop Applications Supported

 

 

 

Microsoft Office 2000 or later

Included

Included

Included

Adobe Acrobat & Flash Player

Included

Included

Included

Basic Business Application Support e.g Sage,Quickbooks etc..

Included

Included

Included