Overview

Zedone number one IT consulting with a comprehensive fixed cost IT support service contract.

Ideal for medium sized businesses that want all their expected IT needs taken care of in return for a predictable fixed monthly fee.

In return for an affordable fixed monthly fee,
IT Department Pro gives you:

• Support for all your IT infrastructure by qualified IT professionals.

• Unlimited remote/telephone support up till 10pm.

• 8 Hours per month onsite support at your premises.

• Guaranteed fast response times.

• 24/7/365 monitoring, diagnosis and fix of all IT infrastructure.

• Scheduled maintenance & housekeeping.

• Daily backup monitoring.

• Email protection.

• Server and Workstation patching/updates.

• 3rd Party Vendor Management.

• Account Manager/ Monthly Account Reviews

• Access to Technical Director for strategic advice.

More details of these features are available in the ‘Features’ and ‘Product Information’ sections.

In short you not only receive first class IT support (remote and onsite) but also extra proactive monitoring and scheduled maintenance to nip problems in the bud and minimise system downtime.

Like all our IT Department contracts, IT Department Pro is also 100% scalable. It’s easy to add or remove users, so it takes care of your future IT needs as well as your current ones.

You can further enhance IT Department Extra with Zed Blocks. These are pre-paid blocks of IT support time that are neither task-specific nor time limited, so you can keep them to resolve almost any unexpected IT problem, whatever it is and whenever it occurs.

At a glance

• Comprehensive IT support

• Fixed monthly fees

• Unlimited remote support up to 10pm

• Onsite support every month

• Covers all your IT infrastructure

• Guaranteed fast response times

• Automatic monitoring diagnosis & fix

• Scheduled maintenance

• Daily back up monitoring/alerts

• Email protection

• Patches & Updates

• Management of 3rd parties

• Scaleable

• Can be enhanced with Zed Blocks

Related Services

• IT Department Plus

• IT Department Extra

• Pay-as-go IT support

• IT support for SMEs 

• Cloud computing for SMEs

Benefits

No IT expertise required

We are business IT experts so you don’t have to be.

Comprehensive IT support

Equivalent to recruiting, employing and managing an inhouse IT Department but without the costs or management headaches.

Quick to set up

We do everything.

Easier to budget

Unlimited remote/telephone support up till 10pm, plus onsite support and scheduled maintenance means all your expected IT needs are taken care of in return for a predictable fixed monthly fee.

Peace of mind

We will alert you if your vital data has not been backed up, monitor your entire system 24/7/365, and perform a daily health check on the server that lies at the heart of your IT infrastructure.

Less downtime

We nip problems in the bud through continuous proactive monitoring and scheduled maintenance. And when problems are detected we guarantee fast response times – within 15 minutes for business critical functions.

Safe, dependable email

We identify threats and quarantine them before they do damage.

Routine IT admin, maintenance, diagnosis and fix taken care of

We will always keep you informed but you don’t have to manage it.

Additional out-of-hours support & On-Site support options

Available as optional extras through Zed Blocks.

At a glance

• No IT expertise required

• Comprehensive IT support

• Quick to set up 

• Easier to budget 

• Peace of mind

• Less downtime 

• Safe, dependable email

• Routine IT admin, maintenance, diagnosis and fix taken care of 
• Additional out-of-hours support & On-Site support options 

Features

IT Department Pro should cover all your IT infrastructure including servers, networks, broadband connectivity, email, VOIP telephony, desktops, laptops, and mobile devices (BlackBerry, Windows Mobile, iPhone). 

If you want to check that we can support a specific item, please call us on 020 3326 0222

The service consists of:

At a glance

• Support for all your IT infrastructure

• Unlimited remote/telephone support up till 10pm 

• 8 hours per month on site support at your premises

• Scheduled maintenance & housekeeping to keep your system secure and efficient

• Automatic 24/7/365 monitoring, diagnosis and fix of your entire infrastructure

• Daily backup monitoring and alerting

• Email protection

• Server and Workstation
  patching/updates
• 3rd Party Vendor Management
• Dedicated account Manager, monthly account Reviews and direct access to our technical director