How remote monitoring is important and how its preventive nature can help stop expensive downtime occurring. In this article I am going to look more closely at what it actually covers and how this can benefit your business.
Things that need regular checking
Let’s start by looking at the top 10 key issues that need regular monitoring and maintenance on your servers and desktops. The top 10 are:
Critical security updates and patch management
Constant security protection monitoring and management of firewall for virus and malware
check server and workstation health e.g. services and disk space
Check backup Data and test for critical data for recovery
Check software licensing and hardware/software inventory assets
Check hard drive resources to prevent storage issues and possible server crashes
Regular server log analysis to identify and correct issues before they create network problems
Monitor and manage for server and workstation optimisation to maximise speed and efficiency
Regular management and review of firewall for virus and spyware protection
Regular backup reinstatement test for critical data recovery
This is a lot for a any business to cope with particularly given that monitoring of your network needs to be running24/7/365, but the good news is that all of this (and more!) can be carried out remotely by IT Support professionals with the right monitoring tools – meaning you never need to be involved in keeping your IT systems running providing peace of mind and freeing up your time to manage your business.
Resolves the most critical issues
Remote monitoring is carried out round-the-clock and delivers real peace-of-mind. It provides a large amount of information that in the right hands can prevent small problems becoming big ones and leading to business interruption and costly downtime. From a preset threshold being exceeded through notification of component failure to historical data on network activity it provides immediate diagnosis and sends alerts to the monitoring service provider via text and or email alerts notifying them of the issue and enabling them to resolve the them 24/7/365 – this is usually carried out remotely without any need for you to be involved and without service interruption to you.
Prevention is better than cure
As a rule prevention is better both economically and practically than cure, and that is exactly what remote monitoring does. The fact that it is remote and constantly running in the background and being monitored by highly-qualified and experienced technical IT Support staff for a fraction of the price of trying to carry out the monitoring manually yourself. Making it a very attractive and cost-effective proposition in the current (or in fact any!) economic climate.
Peace-of-mind at a fixed-monthly cost
It offers real peace-of-mind that someone is regularly monitoring and maintaining your servers and desktops for a predictable monthly cost. Coupled with proactive support this helps to minimise financial and technical surprises making it a must-have for any size of business.
What do you think – Do you have remote monitoring and want to tell others about your experience ? I would be interested in receiving your comments about this.