Thinking of switching your IT Providers?
We offer scalable & affordable IT Support & Services.
Albert Einstein's formula for success
A = X + Y + Z
If A is success in life, X being work and Y being play ...
A = X + Y + Z
If A is success in life, X being work and Y being play ...
Why Choose Zed One?
IT Support problems? There are many reasons why you may be thinking of switching your current IT Support providers. Read on for some of the most common reasons and to see how Zed One can make your business IT Support work for you.
1
We don't want to sign a long-term agreement.
With our unique Pay-As-You-Go Zed Blocks, there's no fixed term contract. You can use what you want when you want.
You don’t have to…
We have a 30 day rolling contract with most of our customers that use our managed services.
You don’t have to…
We have a 30 day rolling contract with most of our customers that use our managed services.
2
We’re fed up with poor customer service.
We take pride in our customer service delivery, whether thats over the phone, eMail or even Zoom!
Our Engineers don't talk down to you in technical jargon!
Efficient expert engineers are available to you to solve your IT mishaps and issues.
Our Engineers don't talk down to you in technical jargon!
Efficient expert engineers are available to you to solve your IT mishaps and issues.
3
We have to wait ages for an engineer to visit us.
As our service area is only within the M25 and surrounding counties. This means downtime for a day before the engneer is even dispatched is a thing of the past.
Our Field Engineers are local.
Our onsite services are SLA driven, meaning a prompt response usually within two hours.
Our Field Engineers are local.
Our onsite services are SLA driven, meaning a prompt response usually within two hours.
4
Our independent IT person never calls us back!
We have SLA's determined by you with Zed Blocks. SLA still applicable to guarantee a response and resolution.
We provide instant IT Support.
Fast reactive support and even faster proactive support included in our monthly agreements with 24/7 system monitoring.
We provide instant IT Support.
Fast reactive support and even faster proactive support included in our monthly agreements with 24/7 system monitoring.
5
We can’t get 24/7 IT Support.
We love to help our customers, whether you're burning the midnight oil or putting in hours at the weekend. We are available 24/7/365.
Our engineers never sleep.
Okay well that's a lie they do, but our engineers are there for you when it matters most. We can be ready at anytime within 15 minutes.
Our engineers never sleep.
Okay well that's a lie they do, but our engineers are there for you when it matters most. We can be ready at anytime within 15 minutes.
6
Our Current IT Company Lacks Apple Mac Knowledge.
Quite often IT support is centred around purely supporting the Microsoft eco-system with Windows based machines. For a number of our clients this just doesnt cut it.
We love using Macs.
Our technical engineers are versed with both Apple & Microsoft so no need to worry as to whether your system is in safe hands.
We love using Macs.
Our technical engineers are versed with both Apple & Microsoft so no need to worry as to whether your system is in safe hands.
7
Our business needs 100% uptime
We understand the importance of your business and minimising downtime, because anytime you're not up and running you're losing money, nobody likes that!
IT Support when you need it.
Whilst we maintain proactively there are sometimes things that just can't be prevented, but don't worry, we're ready for any eventuality. Zed One are here to help 24/7/365 Remote or Onsite.
IT Support when you need it.
Whilst we maintain proactively there are sometimes things that just can't be prevented, but don't worry, we're ready for any eventuality. Zed One are here to help 24/7/365 Remote or Onsite.
Zed One are a well established and experienced Managed IT Support provider offering comprehensive technical support and service facilities to a range of small to medium companies. With over 20 years of experience in the field, we’re equipped to move your business operations forward.
Get Expert, Friendly Advice.
Speak to Zed One today.
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SLA First Response Met
ZHost Network Uptime
Virus Threats Detected & Eliminated
Customer Satisfaction
* June 2022
We don't just build strong IT systems, we build strong relationships.
See what our clients have been saying about us.
We find their professionalism top class and the service delivery is excellent. More institutions should have the professionalism and dedication that this team has.
Alfredo Dos Santos
Infrastructure & Network Manager - Dimension Data
What we find most impressive about Zed One, is they always get things done. We don’t want to be IT experts we just need to know our IT systems are going to work. If there is a problem we get Zed One sort it out.
Yasemin Olcay
Living Capital
Zed One are extremely professional. Their staff are very friendly and are obviously very experienced with the technology they install and support. Importantly, they don’t talk down to you in technical babble, but explain things in business terms.
Len Mason
Director - Fire systems
Since the implementation of the new solution in 2008 Zed One has supported our systems on a daily basis, Zed One’s very approachable staff identify issues before they become real problems.
Kirsty McQuillan
Chase Buchanan
We looked at a number of companies, before finally deciding upon Zed One. We initially gave them a 3 month trial and after they impressed us during this period we switched all of our IT requirements to them.
Madhushan Gokool
IT Manager - Storm Model Management
Zed One ticked all the boxes, they were local, demonstrated considerable expertise, had the number of staff needed to support a company of our size and explained things to us in a non-technical manner.
Simon Drew
Business Support Executive - CS Healthcare
I am very happy with the way Zed One has dealt with all of our IT issues. They look after all of our IT support with their pay-as-you-go Zed Blocks, I am confident that they will be able to support our evolving IT requirements for many years to come.
Catherine Nelsey
Operations Director - Red Box
We were impressed with Zed One’s technical knowledge, expertise and the way they got their message across. Their Zed Blocks support was a key factor in that it gives us a high level of service with flexibility, enabling us to prioritise our needs andhelp us to manage our costs.
Christine Taylor
Office Manager - 4 Children
Why Choose Zed One?
We believe Technology can enable businesses to grow and be successful. Technology alone isn't the cure-all, the people and solutions behind its application are what will continue to bring forth value. At Zed One, this philosophy underpins our approach and permeates everything we do.
As a Managed Services Provider we aim to add value to your hardware and software by demystifying technology. Whether that is through configuration, setup, connection to your network, ongoing support or any other advice and skills we can provide. This enables you to get on with running your business, safe in the knowledge that your IT investment will support you both now and in the future.
Consultative Approach.
We offer a personal, hands-on and consultative approach. By analyzing your current situation and understanding where you want your business to be in the next few years we will be able to offer you a number of solutions that involve you in the final decision, rather than having it presented as a fait accompli.To ensure our proposed solutions are always aligned to the goals of your business we take into account a number of factors in our final recommendations, including; your budget, existing internal IT expertise, expected growth of your company and your corporate culture.
Unlocking The Value In Your Technology Investment.
Zed One's services enable small and medium-sized organisations to enjoy the benefits of technology that are normally only available to larger organisations. Our skills and expertise offer a cost-effective way of unlocking the value in your hardware and software investment and ensure that you get the maximum return on your investment.But don't just take our word for it. Have a look at our case studies to see how our approach has helped many different types of organisation.
View Case Studies
Complete IT Services, Solutions & Support.
Monthly Fixed Price or Pay-As-You-Go IT Support for your business.
