Zed One IT Support for Business.
Monthly Fixed Price or Pay-As-You-Go IT Support.
24/7 Support Helpdesk
Daily Health Checks
Asset Management
Fixed Monthly Cost
Guaranteed Fast Response
Own Account Manager
Zed One IT Support Packages
| Support | Essentials | Premium | Enterprise |
|---|---|---|---|
| Account Manager | |||
| Phone, eMail & Web Access To IT HelpDesk | |||
| Unlimited Remote Support (Business Hours) |
|||
| Unlimited Onsite Support (Business Hours) |
Optional With Zed Blocks Add On |
Up to 4 Hours Per Month |
Up to 8 Hours Per Month |
| Monitoring & Maintenance | |||
|---|---|---|---|
| Daily Server Health Check | |||
| Daily BackUP Check & Alerting | |||
| Patch Management of Workstations | Optional With Zed Blocks Add On |
||
| Patch Management of Servers | Optional With Zed Blocks Add On |
||
| Full Proactive Monitoring Service Diagnose & Fix | Optional With Zed Blocks Add On |
The Essentials monthly support package is perfect for small businesses that want to concentrate on growing their business rather than worrying about IT. All our support packages are 100% scalable. It’s easy to add or remove users, so it takes care of your future IT needs as well as your current ones.
| Support | Essentials |
|---|---|
| Account Manager | |
| Phone, eMail & Web Access To IT HelpDesk | |
| Unlimited Remote Support (Business Hours) |
|
| Unlimited Onsite Support (Business Hours) |
Optional With Zed Blocks |
| Monitoring & Maintenance | |
|---|---|
| Daily Server Health Check | |
| Daily BackUP Check & Alerting | |
| Patch Management of Workstations | Optional With Zed Blocks |
| Patch Management of Servers | Optional With Zed Blocks |
| Full Proactive Monitoring Service Diagnose & Fix | Optional With Zed Blocks |
Our most popular support package. The Premium monthly support package is perfect for small to medium sized businesses that are highly reliant on their IT but want to avoid the cost and management headache of running their own internal IT function. Hence they still want an outsourced IT support service but one with extra proactive monitoring built in to maximise uptime. All our support packages are 100% scalable. It’s easy to add or remove users, so it takes care of your future IT needs as well as your current ones.
| Support | Premium |
|---|---|
| Account Manager | |
| Phone, eMail & Web Access To IT HelpDesk | |
| Unlimited Remote Support (Business Hours) |
|
| Unlimited Onsite Support (Business Hours) |
Up to 4 Hours Per Month |
| Monitoring & Maintenance | |
|---|---|
| Daily Server Health Check | |
| Daily BackUP Check & Alerting | |
| Patch Management of Workstations | |
| Patch Management of Servers | |
| Full Proactive Monitoring Service Diagnose & Fix |
Our Enterprise IT Support is fully scalable, designed to cover all your IT infrastructure including servers, networks, broadband connectivity, email, VOIP telephony, desktops, laptops, and mobile devices (Android, Windows Mobile, iPhone).
| Support | Enterprise |
|---|---|
| Account Manager | |
| Phone, eMail & Web Access To IT HelpDesk | |
| Unlimited Remote Support (Business Hours) |
|
| Unlimited Onsite Support (Business Hours) |
Up to 8 Hours Per Month |
| Monitoring & Maintenance | |
|---|---|
| Daily Server Health Check | |
| Daily BackUP Check & Alerting | |
| Patch Management of Workstations | |
| Patch Management of Servers | |
| Full Proactive Monitoring Service Diagnose & Fix |
Zed Blocks are prepaid blocks of IT support time. They are rather like a pay-as-you-go mobile phone tariff, but instead of buying airtime, you buy IT support time which you can use whenever you need to sort out an IT problem.
| Remote Support Available - 24 Hours a day 365 days a year |
Zed Blocks charged per 15 Minutes |
Equivalent charge in GBP Per 15 Minutes |
|---|---|---|
| 8hr Response - Next Business Day Monday - Friday 09:00-18:00 |
½ Zed Block |
£10 |
| 2hr Response - Same Day Monday - Friday 09:00-18:00 |
1 Zed Block |
£20 |
| 15 minute Response - Same Day Monday - Friday 09:00-18:00 |
2 Zed Blocks |
£40 |
| 15 minute Response - Same Day - After Hours - Emergency* Monday - Friday 22:00-09:00 Inc. All hours Weekends/Public Holidays |
3 Zed Blocks |
£60 |
| On-Site Support Available - 24 Hours a day 365 days a year |
Zed Blocks charged per Hour |
Equivalent charge in GBP Per Hour |
|---|---|---|
| 8hr Response - Next Business Day Monday - Friday 09:00-18:00 |
4 Zed Blocks |
£80 |
| 4hr Response - Same Day Monday - Friday 09:00-18:00 |
6 Zed Blocks |
£120 |
| 2hr Response - Same Day Monday - Friday 09:00-18:00 |
8 Zed Blocks |
£160 |
| After Hours - Emergency* Monday - Friday 22:00-09:00 Inc. All hours Weekends/Public Holidays |
12 Zed Blocks |
£240 |
Scalable & Affordable IT Department services.
Zed One offers economical fixed cost IT solutions support contracts for small businesses that want to focus on growing their business rather than their IT. In return for an affordable fixed monthly fee, our Support contracts give you the following: Support for all your IT infrastructure by qualified IT professionals, Unlimited remote/telephone support in office hours, Guaranteed fast response times, Daily server ‘health check’ monitoring, Daily backup monitoring and alerting plus a dedicated Account Manager giving you all the benefits of employing an in-house IT manager for a fraction of the cost.
INFRASTRUCTURE
ENDPOINTS
This calculator is here to provide a simple but accurate guide of how much IT Support costs will be with Zed One.
If you have needs that are outside of the scope of the calculator or you require a specially tailored solution to take care of your company’s individual needs, we can style a support package just for you, to find out more get in touch today. We look forward to hearing from you.