Managed IT Support.
All the benefits of your own IT Department.
Call
Rapid Response
Resolve
Professional managed IT services from Zed One brings you all the benefits of your own IT department at a fraction of the cost.
Want to find out more? Download our Managed IT Services Documentation.
IT Department Plans
Just like a really good in-house IT Department, we take over all responsibility for the smooth running of all your systems, so you don’t have to worry about them. You also don’t have to worry about all the associated costs of hiring and managing staff or arranging out-of-hours cover. And Zed One’s IT Department is 100% scalable, so it takes care of your future needs as well as your current ones.
All our IT Department Plans are supervised by a dedicated Account Manager who will regularly come and visit you at your premises. Our performance standards are also backed up by tough, business-minded SLAs. For instance our fastest guaranteed urgent response time (within 15 minutes) is twice as fast as what most of our competitors are prepared to guarantee
Monthly IT Support Packages
Our most popular support package. The Premium monthly support package is perfect for small to medium sized businesses that are highly reliant on their IT but want to avoid the cost and management headache of running their own internal IT function. Hence they still want an outsourced IT support service but one with extra proactive monitoring built in to maximise uptime. All our support packages are 100% scalable. It’s easy to add or remove users, so it takes care of your future IT needs as well as your current ones.
| Support | Premium |
|---|---|
| Account Manager | |
| Phone, eMail & Web Access To IT HelpDesk | |
| Unlimited Remote Support (Business Hours) |
|
| Unlimited Onsite Support (Business Hours) |
Up to 4 Hours Per Month |
| Monitoring & Maintenance | |
|---|---|
| Daily Server Health Check | |
| Daily BackUP Check & Alerting | |
| Patch Management of Workstations | |
| Patch Management of Servers | |
| Full Proactive Monitoring Service Diagnose & Fix |
The Essentials monthly support package is perfect for small businesses that want to concentrate on growing their business rather than worrying about IT. All our support packages are 100% scalable. It’s easy to add or remove users, so it takes care of your future IT needs as well as your current ones.
| Support | Essentials |
|---|---|
| Account Manager | |
| Phone, eMail & Web Access To IT HelpDesk | |
| Unlimited Remote Support (Business Hours) |
|
| Unlimited Onsite Support (Business Hours) |
Optional With Zed Blocks |
| Monitoring & Maintenance | |
|---|---|
| Daily Server Health Check | |
| Daily BackUP Check & Alerting | |
| Patch Management of Workstations | Optional With Zed Blocks |
| Patch Management of Servers | Optional With Zed Blocks |
| Full Proactive Monitoring Service Diagnose & Fix | Optional With Zed Blocks |
Our Enterprise IT Support is fully scalable, designed to cover all your IT infrastructure including servers, networks, broadband connectivity, email, VOIP telephony, desktops, laptops, and mobile devices (Android, Windows Mobile, iPhone).
| Support | Enterprise |
|---|---|
| Account Manager | |
| Phone, eMail & Web Access To IT HelpDesk | |
| Unlimited Remote Support (Business Hours) |
|
| Unlimited Onsite Support (Business Hours) |
Up to 8 Hours Per Month |
| Monitoring & Maintenance | |
|---|---|
| Daily Server Health Check | |
| Daily BackUP Check & Alerting | |
| Patch Management of Workstations | |
| Patch Management of Servers | |
| Full Proactive Monitoring Service Diagnose & Fix |
| Support | Essentials | Premium | Enterprise |
|---|---|---|---|
| Account Manager | |||
| Phone, eMail & Web Access To IT HelpDesk | |||
| Unlimited Remote Support (Business Hours) |
|||
| Unlimited Onsite Support (Business Hours) |
Optional With Zed Blocks Add On |
Up to 4 Hours Per Month |
Up to 8 Hours Per Month |
| Monitoring & Maintenance | |||
|---|---|---|---|
| Daily Server Health Check | |||
| Daily BackUP Check & Alerting | |||
| Patch Management of Workstations | Optional With Zed Blocks Add On |
||
| Patch Management of Servers | Optional With Zed Blocks Add On |
||
| Full Proactive Monitoring Service Diagnose & Fix | Optional With Zed Blocks Add On |
Like An In House IT Team, Only More Cost Effective!
INFRASTRUCTURE
ENDPOINTS
This calculator is here to provide a simple but accurate guide of how much IT Support costs will be with Zed One.
If you have needs that are outside of the scope of the calculator or you require a specially tailored solution to take care of your company’s individual needs, we can style a support package just for you, to find out more get in touch today. We look forward to hearing from you.
